Frequently Asked Questions

Your guide to premium horology and exceptional service.

Are all watches sold at Asia Timepiece Centre authentic?

Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity and mechanical integrity.

What is your shipping policy for international orders?

We offer insured worldwide shipping via premium couriers like DHL and FedEx. Delivery typically takes 3-7 business days depending on your location and customs processing.

Do the watches come with a warranty?

All our timepieces come with a comprehensive 12-month mechanical warranty from Asia Timepiece Centre, in addition to any remaining manufacturer warranty where applicable.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), bank wire transfers, and selected secure digital payment platforms.

Can I return a watch if I am not satisfied?

We offer a 7-day return policy for online purchases, provided the watch is returned in the exact same condition it was received, with all security tags and packaging intact.

How do you determine the condition grading of pre-owned watches?

Our experts use a standardized scale ranging from 'Fair' to 'Unworn'. Each listing includes high-resolution photography and a detailed description of any visible wear to ensure full transparency.